Customer Focused, Employee Centered, Technology Driven
We started from scratch to make billyGO a customer-focused, employee-centered, technology-driven business. Before we considered precisely how to do that, we gave a lot of thought to what is important to us and why.
The result is a business philosophy that guides everything we do each day. It is based on these core principles.
- Respect and honor our customers’ time
- Hire top talent, pay well
- Invest in continuous employee training
- Serve customers, don’t sell them
- Work constantly to improve
Respect For Customers’ Time
With billyGO, it’s all about time. We believe time is everyone’s most valuable asset. What you do with it is your decision, but you don’t need to waste your time waiting around for a plumber or AC technician to show up.
We think you should be able to schedule your own service appointments to the hour and day. You never should need to block off half a day when you could be doing something else.
With billyGO’s online scheduler, you schedule your own appointment without a phone call. If our technician doesn’t arrive within your scheduled one-hour appointment time window, we start deducting from our price for every minute we are late.
We also respect your time by offering flexible financing on our website, so you don’t have to shop around. Finally, we save you time by doing the job right the first time.
Hire Top Talent, Pay Well
The only way to deliver outstanding customer service is to have outstanding employees, who meet and talk with our customers every day.
We attract top talent because we treat our employees with the same respect we have for your time. Word gets around. People like to work at billyGO, so we can hire selectively. We pay top hourly rates – no commissions – and we have a great benefits package.
More importantly, we offer real career opportunities with a clear path to advancement.
Continuous Training
Plumbing and HVAC are constantly changing because of advances in materials and methods. Building codes vary from city to city, and our people must know them for each area of the DFW Metroplex.
That’s just the technical side. People skills are every bit as important. Surprisingly, many service businesses never catch on to this.
We emphasize aligning professional development with personal and career goals. We track progress through objective metrics and personal coaching, and we recognize and reward excellent performance.
Serve, Don’t Sell
The focal point of all billyGO training is to serve, not sell. We emphasize listening closely to customers so we can solve their problems, not sell them the newest thing on the market.
billyGO plumbers and technicians listen and assess the situation and present options for resolving the problem, such as whether to fix or replace. You will always know your options and have guaranteed prices for each up front.
Constant Improvement
The plumbing and HVAC business changes constantly for managers, too. We hold our own feet to the fire, constantly looking for ways to improve our service and grow our business. In short, we look for what attracts customers and keeps them happy.
We aim high when setting business goals and we integrate them with our employees’ goals so the two become inseparable.
The billyGO Difference
Our patent-pending serviceSHIFT software is what sets billyGO apart from all the rest. serviceSHIFT automates scheduling and dispatching, which reduces operating expenses and enables us to keep prices extremely customer friendly.
We get more done in a day because our techs and plumbers drive their billyGO trucks home, so they go straight to their first job each day and straight home in the evening. No daily trips to the office.
Our techs never spend time commuting to and from a central warehouse, either. They have their own mini warehouses near their homes, which our suppliers keep stocked.
billyGO Now!
Another huge difference for our customers is billyGO Now!, our membership program that saves our average customer hundreds of dollars per year. For $99 per year, you get the following
- Air conditioning tune-ups on all central air units in your home
- Heating tune-up on all central heating systems
- Plumbing tune-up & water heater flush
- Fifteen precent discount off the standard billyGO pricing
- Priority scheduling & technician selection
- Guaranteed one-hour APPointment™
Regular retail price of the tune-ups alone would be $400-$550 for homes of with two or three HVAC systems.
The billyGO Advantage
Add up all the benefits and we think you will see the billyGO advantage for yourself.
- Time-saving customer convenience of the billyGO Online Scheduler
- High quality of service by highly skilled employees
- Consumer-friendly pricing
Stop waiting! Isn’t it about time you get the billyGO advantage?
Adam Mennenga and Jeff Sims
