Get The Power Of The Hour For AC Service With billyGO
If it seems to you that more air conditioning and plumbing companies are beginning to offer one-hour service, you aren’t wrong. What you’re seeing is companies that are early followers, not early adopters, trying to catch billyGO.
billyGO introduced the concept of the one-hour service window in 2018 when we opened for business. Back then, most home service companies could offer no better than “between 8 a.m. and noon” or “between 1 p.m. and 5 p.m.” Many still schedule that way.
Our goal from the start has been to put the power of one-hour service appointment windows in the hands of our customers. No waiting around half a day – or longer. YOU determine your schedule so you can still get other things done.
billyGO Customer Self-Scheduling
Our one-hour service window works so well because we made it easy to schedule service on our website when you happen to think about it, day or night. Just click on a “Schedule” button, provide your location and contact information, select the desired service from the menu, and set the time.
You can add comments and photos to provide more information if you wish. Either way, you get an immediate confirmation text or email. No phone calls to make, no being put on hold, no garbled messages.
Please consider that one-hour service may mean something different in other companies. Some offer “one-hour service” or “one-hour appointments” without explaining what that means.
With billyGO it means we will arrive within the one-hour block of time you specify, such as 4 – 5 p.m. or 8 – 9 a.m. If our service tech arrives after that we credit your bill with a refund for every minute we are late, up to one hour.
AC and Plumbing Customer Service Trends
Providing remarkable customer service is the foundation of our business model. Self-scheduling and one-hour service appointment windows are key elements of billyGO customer service, but far from the only ones.
A quick look at the leading customer service trends in the air conditioning and plumbing industry over the past five years illustrates how billyGO has been a trendsetter since we opened for business.
- Digital Transformation – Companies are increasingly using online platforms to allow customers to schedule, reschedule, or cancel appointments with ease. We were the first to integrate and automate the scheduling and dispatching functions, so technicians get all the information about your request as soon as the software assigns the job to them.
- Improved Communication – Our mobile Tech App puts our technicians in direct contact with customers as soon as they start heading to their location. You can follow the tech’s GPS location and projected arrival time precisely. This automation allows our staff to spend more time communicating directly with customers to ensure your satisfaction.
- Enhanced Customer Experience – billyGO focuses on understanding your needs and providing tailored solutions to meet your specific requirements. We communicate in detail about pricing, services, and timelines to further build trust and credibility.
- Use of Smart Technology – HVAC and plumbing systems are incorporating smart technologies, such as “learning” WiFi thermostats. Predictive maintenance capabilities that manufacturers are adding to new systems give advance warnings about potential problems. We are working now to integrate these with our software to keep you informed in real time.
- Training and Certification – billyGO invests heavily in ongoing training and certifications for our technicians to stay current with the latest industry standards, technologies, and best practices.
Experience the billyGO Difference
We built billyGO on respecting our customers’ busy schedules. Our online scheduler and dynamic dispatching software lets you set the day and hour for your appointment with confidence, so you control your own schedule.
We know our reputation depends on providing real value by doing quality work and doing each job right the first time. We hope you will schedule an appointment with billyGO the next time you need plumbing, air conditioning, or heating service.
