Use The 3 Cs To Choose HVAC And Plumbing Services
There are dozens of HVAC and plumbing companies in the Southlake area for you to choose from. How can you possibly know which one to choose?
Industry marketing consultants say three words keep coming up when they survey homeowners who make that decision – convenience, competence and confidence.
BillyGO is applying to be your air conditioning and plumbing company, so we’re submitting our résumé. We want you to see how we stack up on things that matter to customers.
Convenience
Ease Of Scheduling – From our first day in business, we have encouraged customers to schedule service appointments the day and hour that works best for them using the Smart Scheduler on our website. No calls to make, no waiting on hold.
7/24/365 Availability – Service must be available whenever you need it because emergencies may be a risk to lives and property. You don’t want to wait to get a gas leak repaired, nor an air conditioner that quits when it’s 100 degrees. BillyGO offers emergency HVAC repair and emergency plumbing service at all times.
On-time Service – There is no need to kill half a day or more waiting for a service tech. BillyGO pioneered the move to one-hour service window appointments in 2018, and others are still trying to match our extraordinary on-time performance that is in the 93-95% range.
Service Area – Look for a service area map or list of towns on a company’s website to make certain it serves your area. Like most companies, we do not schedule outside our service area. We do this so we can maintain our service commitment to you. Southlake, Grapevine and Colleyville are at the center of our service area.
Customer Portal – OK, we stacked the deck by including this, because most companies don’t provide a secure portal for customer communication. We do. You have any time, anywhere online access to all service records, proposals, scheduled appointments and more. Now you don’t have to frantically search for paper files.
Competence
Licensed – The State of Texas requires service technicians to pass comprehensive exams and get a state license. Professionals carry their licenses at all times and will gladly show you. All billyGO AC technicians and plumbers are Texas licensed.
Insured – Legitimate contractors have general liability insurance that covers property damage resulting from errors or negligence. Coverage also includes injuries to people on the premises, including customers and service provider employees. BillyGO is fully insured to protect you, your property and our employees.
Organized – Professionals arrive with the tools and commonly required parts for the job. They work efficiently but take the time necessary to do the job right the first time. Our techs respect your home and clean up the work area when finished.
Building Code Compliance – Not all, but many jobs require a building permit and a follow-up city inspection. Codes vary from city to city, but real pros know them all, and they will get permits and schedule inspections for you. Permitting and compliance are built into our service management software.
Confidence
Professionalism – Appearance matters. Technicians who arrive neatly dressed and listen to you before they make recommendations always inspire more confidence. Our service techs wear uniforms with our logo prominently displayed,
Employee v.s. Contractor – We send only our own employees to your home, not contractors. All our service techs have been background checked and drug tested for your safety and confidence.
Warranties – Equipment, parts and labor warranties give you peace of mind. We fix things right the first time, but if something should go wrong, you are covered. BillyGO provides a full range of warranty coverage on equipment, parts and labor.
Accurate Estimates & Transparent Pricing – Ask about pricing before you agree to have any work performed. We tell you upfront what the job will cost, no matter if it takes more time than we originally figured.
Customer Reviews – Check online customer reviews on Google and social media. You will find a variety of ratings for every company, so look for those with higher overall ratings. BillyGO has an A+ Better Business Bureau rating, with a score of 4.86 out of 5, and more than 645 Google ratings that average 4.8 out of 5.
Hire billyGO!
We built billyGO on respecting our customers’ busy schedules. Our online scheduler and dynamic dispatching software lets you set the day and hour for your appointment with confidence so you can use your time to the best advantage.
We know our reputation depends on providing real value by doing quality work and doing each job right the first time. We hope you will schedule an appointment with billyGO the next time you need plumbing, air conditioning or heating service.
