What Does the billyGO One-Hour Appointment Really Mean?
We never stop talking about our industry-leading business software and the exclusive billyGO “one-hour appointment,” but what does it really mean for you?
- Appointments that fit your schedule, not ours
- Know to the minute when your tech will arrive
- BillyGO NOW! Saves you money
- No contact service
- “Warranty Alert” keeps you from paying for warrantied repairs
- Locally owned and operated
- All of the above
The correct answer is G: All the above. And all with the convenience of a smart phone – without making a call.
YOU Set Our Schedule
Never before has there been a service company that puts the customer’s time first!
There are plenty of businesses that use software to schedule approximate appointment times, but it’s always a guessing game, and your day is shot waiting and wondering if or when they will show up. We’ve seen it all. Some of it complicates more than it clarifies. That’s why we decided to develop our own software from the ground up for you and your time.
The result? Revolutionary business software that puts customers in charge. You tell us when to be there by specifying the hour that marks the beginning of your one-hour service window.
You don’t need to kill half a day waiting for someone to show up “between 8 and 12,” then show up at 2 or not at all, or hear, “They will call you sometime after lunch when they’re headed your way.”
What’s more, if our technician fails to appear in your one-hour appointment window, the price you would pay for completed work is discounted one dollar per minute if we are late! That’s an instant coupon already added when the work is complete.
Most Service Calls Are Not Emergencies
Serious emergencies come up from time to time. When they do, you can request Emergency Service with our Online Scheduler (fastest way), as well as by phone.
Thankfully, most service calls are not emergencies. So, let’s consider how a typical service call works with billyGO for a common service call, such as fixing that toilet that’s always running or getting your central air conditioning tuned up before the scorching Texas heat returns.
Neither may require immediate attention, so most people put off maintenance and repairs because it’s such a hassle to set aside the half day it usually takes to get the job done. After all, it’s not an emergency, right?
billyGO Simplifies Everything
Once you have decided it’s time act, go to billyGo.com to schedule an appointment – a real appointment time, not a definite maybe, within a few hours. This is what will happen.
- Tell us the problem. Use the provided menu to tell us about your problem, then fill in your address and contact information.
- You set the time. Schedule your preferred appointment time to the hour with the billyGO Online Scheduler. If we don’t arrive within your one-hour window, your price starts going down by the minute.
- Receive confirmation and technician ID. The Online Scheduler determines which technician to assign the job (or you can specify a favorite technician). You receive automatic notification of appointment with the name and photo of the technician headed your way. No surprises.
- Receive updates. The Online Scheduler lets you track your tech’s location for a precise ETA – to the minute.
- COVID-compliant technician diagnoses problem. A licensed plumber or certified HVAC technician will diagnose the nature of the problem and outline options to fix it, while maintaining social distance and wearing mask and gloves for contactless service.
- Get guaranteed price. Once you decide what action to take, you receive a firm price for the work. Our software allows us to run our business with less overhead, so we pass the savings to you.
- Work completed. The technician completes the work and cleans entire work area.
- Online payment. You pay via bank card or finance via a trusted third-party payment processor, receive your receipt, a copy of work order and all technician notes about work performed.
- Review all work online anytime. The billyGO Customer Portal provides 24/7 access to all records, including all work orders, technician notes, payments and warranty information (see WARRANTY ALERT below).
That’s it! In most cases, the only person you will talk with will be the technician. Everything else is automated by billyGO’s Patent Pending serviceSHIFT™ software. It takes just a couple of minutes to schedule your one-hour appointment time, but it saves you hours of needless waiting.
WARRANTY ALERT Has Your Back
Product warranties can be for as long as 10 years, but how are you going to remember what’s covered and for how long? If you sell your home, many warranties are transferrable to the new homeowner. That adds value to your home – if you remember to mention it.
Our Customer Portal stores warranty information for you online. We check it when we make service calls to make sure you get what you paid for, even if we didn’t install it. We will find out if your older equipment is still in warranty and post the expiration dates in your personal portal.
When we install new plumbing or HVAC equipment, the billyGO technician enters model and serial numbers into your customer portal for you. Then you’re all set to take advantage of an often-forgotten warranty repair.
Get billyGO NOW! Membership for Guaranteed Savings
Our billyGO NOW! membership package puts you in charge of savings, the way our technology puts you in charge of your time. For just $99 a year, you get all this:
- Air conditioning tune-up on all the units in your home
- Heating tune-up on all your systems
- Plumbing tune-up
- 15% discount off standard billyGO pricing
- Priority scheduling & technician selection
- Guaranteed one-hour appointment
With billyGO, it’s about time – your time. Isn’t it about time for you to try billyGO?
